The Standard We Clean To
Founded in Medellín, glowvera started from a frustration with inconsistent service and the absence of a reliable standard in home cleaning. We don't just clean surfaces; we restore a sense of order. Every visit follows a pre-inspection protocol: a checklist our team runs before leaving, ensuring no corner is missed.
Core Promise
If it’s not clean to our standard, we return to fix it—no extra fees, no scheduling headaches. Our "clean" is tactile: counters are wiped, then buffed; floors are swept, then mopped in two passes.
Scope Clarity
We handle routine maintenance, deep cleaning, post-construction dust, and move-in/move-out standardization. Boundaries exist for safety: we do not remove hazardous materials, remediate mold, wash exterior windows above the second floor, or move heavy furniture.
Trade-off Frame
- •Benefit: We train for residential hygiene, not remediation.
- •Cost: We refer biohazards to specialists.
- •Mitigation: Specialists carry the right insurance and gear.
Included
- Kitchen degreasing (counters, stovetop, backsplash)
- Bathroom sanitization (toilet, shower, sink)
- Visible surfaces and high-traffic zones
- Floor sweeping and damp mopping (2-pass)
Excluded
- Hazardous material removal
- Mold remediation
- Exterior windows above 2nd floor
- Heavy furniture moving
Micro-scenario: Client requests cabinet interiors. We quote a 45-minute add-on upfront to avoid surprises.
Method & Tools
Microfiber System
Color-coded cloths prevent cross-contamination. Blue for glass, yellow for general surfaces, red for bathrooms. Each cloth is washed at high temperature after every job.
HEPA Filtration
Vacuums capture fine dust and allergens. Filters are changed monthly to maintain suction and indoor air quality.
Chemical Choices
pH-neutral cleaners for stone, enzyme-based solutions for organic stains. Harsh bleach only on request. We avoid abrasive scrubbers on delicate finishes; non-scratch pads for stainless and enamel.
Two-Pass Floor Method
Dry sweep/vacuum first, then damp mop with a separate solution. This avoids streaking and ensures embedded dirt is removed.
Method Note
Robustness is evaluated by pre/post photo logs and supervisor spot-checks. Limits: without client access, we skip interiors. If a surface requires specialized tools (e.g., grout saw), we refer to a specialist. Our evaluation cycle is weekly, reviewing consistency across teams.
Protocol
- Inspect
- Dry Sweep
- Damp Mop
- Final Check
The Team: Training, Trust, and Accountability
We vet every team member with background checks and reference verification. New hires shadow a senior cleaner for three full jobs before leading a solo assignment. Training is a 3-day onboarding covering cleaning chemistry, surface care, and client etiquette, with weekly refreshers on new protocols.
Accountability
Every room has a photo-based before/after log. Supervisors review these for consistency. If a team notices a loose cabinet hinge, they document it and inform the client rather than forcing a fix.
"We pay above-market wages to reduce turnover and maintain a consistent service experience."
Glossary
Shadowing: New hire follows a senior cleaner for 3 full jobs before leading.
Transparent Pricing
Base Rate
Determined by home size (sq. meters) and number of bathrooms. Weekly and bi-weekly plans reduce per-visit cost by 10–15%.
Add-ons
Interior appliances: Fixed time-based price.
Cabinet interiors: 45-minute add-on.
Post-construction dust: Quoted per project.
Constraints Panel
- Assumptions:Client provides access (key/code). Prices are fixed per room count.
- Boundaries:Out-of-area jobs incur a travel fee disclosed upfront. No biohazards.
- What Changes:Seeing a detailed checklist, clear cancellation policy, or local reviews.
Pricing Matrix
Add-ons listed separately on invoice.
Pitfall to Avoid
Lowball quotes that exclude bathrooms or kitchens. We itemize to show exactly what’s included.
Ready to see the standard?
Request a quote with your room count and any add-ons. We’ll respond within 24 hours with a transparent, itemized estimate.
Get a Quote